dispute resolution Archives - Compass Resolution

How much is that dispute in the window? …The one with the waggly tail” – The true cost of conventional dispute resolution and how mediation could help resolve local authority complaints much more quickly and cost effectively.

April 24, 2017-By Paul Sandford, Civil, Family And Workplace Mediator, Trainer, Investigator and Contractual Evaluator and Principle Director of ASM The Local Government Ombudsman (LGO) for England and Wales recently published the outcome of a complaint made against London Borough

How do you manage controlling behaviour- PART 2

There are many ways to manage controlling behaviour but the key, as always, is to first assess the type of controlling behaviour you are seeing and experiencing, before deciding how to respond; What I call the ‘lense and lever’ approach,

Only YOU have the power to change things, if you really want to?

You have the POWER ” There are no unresourceful people, only unresourceful STATES (which can be changed) ” NLP principle People often want to tell me in their pre-mediation assessment meetings how unreasonable they feel their partner is being; So000

Managing those TRIGGERS in mediation

Stress triggers can seriously undermine the success of mediation and any ongoing relationship. Next time your former partner or spouse’s behaviour causes your blood to boil and you can feel yourself quickly losing control do these 7 things; Take control:

What mediators can learn from the Yellow Pages salesman

I am often told by my mediator colleagues that they find it hard to convert initial mediation enquiries into mediations because when they contact the ‘other person’ they are not interested. So, let’s look at why this might be the

Divorce and Burglary- THE ANGER

Returning to the burglary. “How dare they,… how dare they enter my home, steal my things. Who do they think they are, these people”….but of course these people don’t think! The reality is that the people who burgled your house

Conflict is like Sex- part 2

What determines whether conflict often associated with separation and divorce—a pervasive and naturally occurring event—moves in a constructive or destructive direction? Constructive conflicts are defined as those which result in mutually satisfactory experiences of the processes, relationships and outcomes associated with the

Conflict is like Sex-part 1

Conflict is inherent in virtually every aspect of human relations, from sport to parliamentary democracy, from economic activity to intimate relationships. Yet, it can become among the most serious social problem humans face when it loses its constructive features and

Fear 2- Will you tell them how much they have hurt me?

Will you tell them how much they have hurt me? The simple answer is no but why won’t I? Again, the simple answer is because as a mediator I am neutral and must act in an impartial way. How off

Traditional thinking- another barrier to mediation?

Conflict resolution and problem solving approaches rooted in tradition and custom can be a barrier to innovation, creativity and progress which are all the hallmarks of successful conflict resolution processes. So, what am i thinking about in particular? Well, mediation

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