The daily frustrations of a mediator It is difficult to describe how frustrating it can sometimes feel for me, as a mediator, as I listen to one client after another, day in day out, try to persuade me, in their
CONNECTING with our clients We want our mediators to be two things above all; Sincere Competent Why are these two aspects so important? One of the keys to an effectiveness mediation process is the quality of the relationship and connection
As you approach mediation, there are things you can do to help you remember your good intentions and focus your mind on how you are going to behave and respond to the other person, when the time arrives. In this
‘Sticks and Stones’- Managing strong emotions in ‘difficult conversations’ ‘We are never angry because of what others say and do. Anger comes from our belief that other people cause our pain and therefore deserve punishment’- Marshall B Rosenberg, author of
Building understanding and ‘Connection’ with the others in mediation Once you are clear about what you will need for yourself and how you might ask for this from the others, in mediation, you are likely to feel better equipped to
Before I launch into my 5-stage framework, referred to in part 1 of this 11 part series, let me highlight some of the major emotional challenges and triggers you may encounter, before and during mediation, and how you can begin
Preparing to communicate in mediation- Introduction Video 1 Being in mediation can feel like an ‘emotional toboggan run’. Once you push off, you quickly realise how well prepared you are, or not ! Hi, I am John Hind, mediator, trainer
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