As you approach mediation, there are things you can do to help you remember your good intentions and focus your mind on how you are going to behave and respond to the other person, when the time arrives. In this
‘Sticks and Stones’- Managing strong emotions in ‘difficult conversations’ ‘We are never angry because of what others say and do. Anger comes from our belief that other people cause our pain and therefore deserve punishment’- Marshall B Rosenberg, author of
Some facilitators find it a challenge to contain and diffuse ‘eruptions’ in their meetings. Here is a simple approach and suggested sequence of questions to consider and adapt for your own use focusing on peoples core values and interests, to
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