How to listen ‘to understand’- 5 core skills

So, you want, no, NEED to feel understood ? Why is it that your work colleagues always jump down your throat when you suggest something at work? Why is that your former partner always seems to misunderstand what you are read more

Conflict Resolution is a ‘numbers game’

This morning I was taking a credit card number from a client. Of the 23 numbers taken, one was incorrect. As a result, the system broke down and payment was not accepted. A few days ago, I received a referral read more

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