How to effectively problem-solve in mediation- The Top Down approach

The ‘Top-down approach’ to problem-solving, in mediation This approach started to develop, in my mind and on paper, when I read; Conflicts- a better way to resolve them- Edward De Bono. Mediation is an outcome focused process so, logically, begin read more

How to listen ‘to understand’- 5 core skills

So, you want, no, NEED to feel understood ? Why is it that your work colleagues always jump down your throat when you suggest something at work? Why is that your former partner always seems to misunderstand what you are read more

Conflict Resolution is a ‘numbers game’

This morning I was taking a credit card number from a client. Of the 23 numbers taken, one was incorrect. As a result, the system broke down and payment was not accepted. A few days ago, I received a referral read more

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