Mediation for Business Resources

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Our Business Mediation Process and Resources

 

Our mediators specialise in fostering enhanced emotional and psychological collaborative skills and techniques ensuring that all interests and needs are represented in the mediated outcome.

Our workplace mediation model is focused, cost effective and primarily based on a half or full day process.

The costs will vary depending on a variety of factors and terms agreed before the mediation begins.

 

 
Initial
Engagement

 

Useful Documents

Step 1

We will contact you within 12 hours of receiving your contact form and discuss the following matters with you, when you call –

  1. The nature of the dispute and circumstances
  2. Broadly, what you are hoping to achieve
  3. Who is involved
  4. Who has the authority to make decisions and who will be covering the IAM and mediation fees
  5. How long the mediation process is likely to take
  6. How much it is likely to cost depending on the complexity of the dispute and number of people involved
  7. Contact details for each person involved.
  8. Based on this initial discussion we should be able to inform you within 12 hours whether we can help and how much it is likely to cost.

    We will then send you a terms of engagement letter authorising us to begin the process of preparing ourselves and each person for the mediation.

    We then move to the next stage which is our detailed analysis of the dispute and underlying conflict, with a series of IAMs with each person involved.


IAM

Information &
Assessment Meeting

 

Useful Documents

Step 2

  1. We contact each person involved and send them a pre-mediation list of confidential questions (see example list) to answer and return to the mediator. The answers will remain confidential.
  2. When the mediator(s) has received answers to the list of questions, they meet with each person for a confidential Mediation Information and Assessment Meeting (IAM).
  3. The main aim of this meeting is to quickly understand the underlying issues driving the conflict and disruption and preparing each person, with a range of effective strategies and skills to help them engage in resolving the dispute for themselves, with the mediator’s support.
  4. These meetings can be carried out face to face, Online or by telephone, depending on a variety of circumstances (See Online Mediations and IAMs page).
  5. Each IAM generally takes about 1 hour and costs £100 plus vat (we will need to establish upfront who is paying for these).
  6. Once the mediator(s) has answers from every person and seen everyone for their IAMs, they carry out their assessment, preparation and move on to the next stage of setting up the mediation.

 
 
The Mediation

 

Useful Documents

Step 3

When our mediator(s) has answers to the pre-mediation list of questions from every person and have carried out all theMIAMs they do the following –

  1. They contact every person on a ‘circular email basis’ to organise a mutually convenient date for the mediation.
  2. They send out a Mediation Guide and Mediation Agreement (see example Guide and Agreement) which is signed by everyone and returned to the mediator before mediation starts.
  3. At the beginning of the mediation, the mediator reminds everyone in the room of the principles and terms of mediation, set out in the mediation agreement and ensures that everyone has signed it.
  4. The mediator then clarifies what it is that everyone broadly wants to achieve to ensure that everyone is focused on the same broad outcome.
  5. The mediator will invite each participant to explain why they are in mediation and what they are hoping to achieve and why. This is each person’s conflict narrative.
  6. Everyone can rest assured that our mediators are completely independent with no vested interest in the outcome save to help those involved to resolve the dispute themselves.
  7. The mediator will endeavour to ensure that each person’s narrative is heard, understood and explored from a number of perspective by all involved.

Our mediators specialise in fostering enhanced emotional and psychological collaborative skills and techniques ensuring that all interests and needs are represented in the mediated outcome.
 
Our workplace mediation model is focused, cost effective and primarily based on a half or full day process. The costs will vary depending on a variety of factors and terms agreed before the mediation begins.


 
Outcome
Output
Settlement

 

Useful Documents

Step 4

  1. We begin the mediation process understanding the ideal outcome from each person’s perspective because the reality is that if each person involved and your organisation does not feel that you have achieved enough of the outcome you have set out to achieve, mediation will not be successful.
  2. The outcome might have emotional, psychological and practical elements to it.
  3. In terms of the practical element, it is usual for the outcome to be recorded in a Mediation summary/Settlement agreement for each person and the organisation, setting out what each person has agreed to do and by when (see example compromise and settlement agreements).


General Documents


Research Documents


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