Current Courses

Preparing for success in High Conflict mediation

£180.00 / £160.00 plus vat per person

Have you ever wondered why some mediations end before they really begin, with a flurry of accusation and counter accusation, as your clients seem powerless to stop themselves and you feel powerless to do anything to help. Is there anything you could have done differently? If so, what, when and how?

If you want to help these clients it is essential that you understand them and engage with them at a deep compassionate level before preparing them to engage with each other in a productive and constructive way in mediation. This process must begin at the earliest opportunity.

You will need to ‘earn their trust before you can spend it’ and you have less than 1 hour to do so in your pre-mediation meetings. A tall order? Perhaps?

full details

Highly effective preparation strategies and skills for mediation

This 1 day course will;

  • Provide you with an insight into why people behave in this way by reference to underpinning theories including neurobiology, trauma and attachment theory….. and,
  • Help you to prepare your clients psychologically and emotionally to make decisions together in mediation
  • Help you avoid being caught out when the mediation begins and call on the preparatory work you will have done with your clients.

You will learn;

  1. How to prepare yourself and your client to engage at a deep empathic level with your client- Self preparation;
    1. Understanding what we are like with our client’s influences and our client with ours
    2. Mindfulness exercises for you and your client to cope with anger, anxiety and blame (short video)
    3. Prepare yourself for a calm, centred, curious, compassionate approach


  1. How to really understand how your client and why- Your conflict competent profile analysis
    1. An introduction to the importance and relevance of brain anatomy
    2. An introduction to behavioural science including attachment and trauma theory
    3. How to understand what really matters to them-their values and beliefs


  1. How to create a deep connection with your client in preparation for mediation- preparing the client to engage in mediation in a productive and constructive way
    1. Advance empathy skills
    2. Sequential circular reflective questioning model to facilitate insight and possibility thinking in preparation for mediation
    3. Embedding the learning in preparation for mediation


  1. How not to start a mediation
    1. Don’t start with an agenda! Why not?

The Result will be fewer surprises and better mediation outcomes for you, your parent clients and their children


  • Exercises,
  • videos,
  • demonstrations,
  • presentation,
  • resource materials,
  • references for further research


Trainer: John Hind, Director of Compass Resolution training, former Collaborative lawyer/Mediator, NLP Coach, Resolution trainer

Cost: £180.00 plus vat for 6 hrs continuing development (8+ people) or £160 plus vat (12+)

Date:   Registration 09.00, Morning 0930-1300, Afternoon 13.30/2.00-17.00/17.30

Mediation/NLP Tool Kit Workshop Series 2016

The Conflict Resolution Compass Tool Kit
8+ for each workshop
£40 each person (£10 will go to the charity Kids in the Middle)


If you are a mediator and/or a collaborative practitioner and want to become even more successful, these NLP (Neuro Linguistic Programming) Conflict Resolution Workshops are definitely for you.

The series of 4 x 2 hour workshops over the course of this year will provide you with a range of new and established NLP Conflict Resolution Models and Tools to help your clients move from ‘conflict’ to ‘resolution’.

We like to refer to this as the process of ‘empowered conflict resolution’, as you motivate, empower and support your clients during their transformational journey from conflict to resolution.

full details

Each workshop will introduce the tools and guides relevant to each stage of the mediation and collaborative process (see below) and involve an introduction to each tool, practical demonstrations, exercises, shared experiences and discussion.

The workshops can be run on their own or in combinations of 2 in one day, as a day course but not before the relevant months attaching to each workshop.
So, in June you could have workshops 1 and/or 2 together but not 3 or 4. From October onwards, you could have any or all 4, as a two day course.

You will learn how to –

Workshop 1 – Jan-March – £40 each person

Quickly establish the glue and maintain the cohesion of deep connection and rapport with both clients, throughout the ‘conflict resolution journey’, by using extremely effective and proven NLP skills and techniques, essential to a successful ‘empowered conflict resolution’ process.


Workshop 2- April-June -£40 each person

Quickly and effectively overcome the ‘jungle of objections’ made by clients to the mediation and collaborative processes, before you have had a chance to meet them, by targeting key perceptive barriers and using very specific NLP words and phrases that have been proven to work.


Workshop 3 – July-Sept – £40 each person

Effectively prepare and motivate each client, during their pre-mediation and collaborative meetings with you, to work to their maximum capacity with ‘ the other person’, when the joint sessions start, by using established NLP techniques to change their thinking, improve their self management and take a more flexible approach to problem solving.


Workshop 4 – Oct-Dec – £40 each person

Put into practice in the joint sessions everything you and your clients have learned about yourselves and each other during the engagement and preparatory stages, spending the rapport your have earned, to move your clients towards a successful outcome, using a range of new and established facilitative and transformational NLP/Conflict Resolution tools. 

How to book

Either call or email us if you would like us to run these workshops for you and your group. We need 8+ for each workshop.

The Cost

The cost is £40 each person of which £10 will go to the charity Kids in the Middle

The Trainer

John’s values and teachings originate from his strong and optimistic belief, built on over 30 years of conflict resolution experience, that most people want to peacefully co-exist and, given the right help and support, have the capacity to resolve their own conflict. This has been proven time and again at an international, national and personal level.

John Hind began his career 30 years ago in the Army where he learned first hand about the long term damaging effects of unresolved conflict.

He qualified as a solicitor in 1992 specialising in civil litigation, training as a Family mediator in 1998 and a few years later, as a civil and workplace mediator.

John also became a very successful and prolific collaborative lawyer in 2005 carrying out over 50 cases during the following 4 years alongside his private mediation practice.

In 2010 John decided to practice exclusively as a Mediator and conflict management coach and set up Compass Resolution ltd, specialising in mediation for the family and in the workplace, Coaching and Consultancy and Training.

He was trained as an Neuro Linguistic Practitioner in 2013 by the co-creator of NLP, Dr Bandler which has significantly influenced the way he now practices as a mediator and conflict management coach.

John has been a trainer on the Resolution Family Mediation Foundation course as well as a conflict resolution skills trainer for the Law Society, Resolution, Central Law Training and now his own company, Compass Resolution Ltd, combining his experiences as a litigator, collaborative practitioner, mediator and NLP practitioner.


Turning Enquiries Into Mediations

Compass Resolution Training
full details

We all know how challenging it can be to persuade a person to meet with you to find out about mediation.
Legal Aid Agency statistics for 2013 revealed that only 1 in 10 referrals turned into a successful mediation.
Therefore, mediators need to get much better at converting referrals into mediations, particularly with the difficult initial conversations carried out on the telephone.

This workshop will help you turn the majority of referrals into mediation information and assessments, MIAMs.

  • Attend this workshop to learn how to:
    Quickly identify and overcome emotional and psychological barriers to mediation, including common reasons people use to say ‘no’ (e.g., “communication broke down months ago”; “why should I pay for a service I don’t want”; “I don’t know what mediation is”; “what’s the point if mediation isn’t binding”; “I want to choose my own mediator” “ I want someone to be on my side”; “there is no chance of reaching agreement with my ex-partner”)
  • Build ‘rapid rapport’
  • ‘Speed screen’ for safety issues
  • Persuade the ‘other partner’ to attend a meeting with you

Even if you secure just one extra MIAM per month following this course, which turns into a mediation, you will have paid for this workshop!

Who is the workshop suitable for?
The workshop is suitable for family mediators of all levels, from those just certified to carry out MIAMs, to the more experienced and fully accredited. It is particularly suitable for those looking to build their own mediation practices.


09:00 – 09:30 Registration
09:30 – 13:00 Morning Workshop
13:00 – 14:00 Lunch
14:00 – 17:30 Afternoon Workshop
17:30 Finish


Stuck in Conflict – Part 1 and 2

During this 6 hour workshop you will learn to listen for, identify and assess some key and common causes of conflict, learn new skills and develop your existing ones, based on some clear frameworks and conflict models.
full details

Having carried out an analysis of your client’s conflict narrative journey, you will have the opportunity to practice, using a selection of conflict resolution diagnostic tools or maps, to give you direction and a strategy for addressing the conflict.

A barrier to effectively managing conflict in the context of our mediations and/or collaborative cases is that we sometimes analyse the conflict unconsciously, apply our own perceptions and assumptions, react emotionally, make choices and apply tools (if we have any to apply) based on a poor diagnosis, and quite possibly end up escalating the conflict.

In the afternoon, on part 2 of the course, you will have the opportunity to focus on applying some conflict resolution skills to your analysis and ‘road maps’ through some exercises and demonstrations you can unpack.

It is often a tense time for the couple you are working with. They may feel vulnerable, usually experience a range of intense emotions including a degree of mistrust and have conflicting as well as common interests and needs, to complicate matters. On top of that, you will often be dealing with two very different personalities, perceptions and established patterns of behaviour.

There will be presentation, demonstration, exercises, discussion, visual aids and a comprehensive case study to base your learning on at the end of which you will feel better equipped to help your clients experiencing conflict in all its forms within the mediation and collaborative contexts.

Trainer : John Hind

Cost: £180.00 plus vat for 6 hrs continuing development (8+ people) or £160 plus vat (12+)

Venue: To be arranged
Timings: Registration 09.00, Morning 0930-1300, Afternoon 13.30/2.00-17.00/17.30


Overcoming Barriers to Effective Round Table Meetings

In this workshop, we begin by focusing on the overriding purpose of the 4- way DR meeting model which will shape and define how you approach the emotional and practical challenges that arise.

You, the audience, decide which challenging areas you want the trainer to cover by completing and returning the course questionnaire.

This workshop has been successfully run for Woolley&Co, AnthonyGold Solicitors, the Bournemouth and Brighton Collaborative PODs.

Please contact us if you have a group you would like us to organise this for and we will agree a date, venue and cost.

full details

Please indicate which areas you would like the trainer to cover

Challenging situations

“Begin with the end in mind”- Preparing yourselves and the clients for what lies ahead”

Learn new skills to –

    • Rapidly build trust, rapport and assess and prepare for conflict competence in the first assessment meeting
    • Avoid Agenda pitfalls- creating and using agendas to manage content and emotions in the room
    • Manage time in the meetings so everyone feels heard
    • Effectively work with other experts as financial neutrals creating an effective working expert team
    • Manage the financial disclosure in a way that fosters team working and empowers the clients
    • Overcome deadlock-lense and lever/Core concerns model- This is where the Stuck in conflict workshop bits can be used.
    • Avoid walk outs.
    • Make the most of a failed meeting. What is failure anyway?

Use some simple but effective skills and techniques to diffuse intense emotion and refocus your clients in a balanced and mutual way


Format: Presentation, Exercises in open and group forum, everyday practical examples, articles

Trainer: John Hind, Director of Compass Resolution training, former Collaborative lawyer/Mediator, NLP Coach, Resolution trainer

Cost: £180.00 plus vat for 6 hrs continuing development (8+ people) or £160 plus vat (12+)

Venue: To be arranged

Timings: Registration 09.00, Morning 0930-1300, Afternoon 13.30/2.00-17.00/17.30




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